We work hard every day to bring world-class care to Western New York. So it delights us when patients share the positive experiences they’ve had with our practice.


“Please thank Katharine Niedeala for all that she did. There are not too many people in this world that are so caring and understanding, and go out of their way to understand your needs and make them happen. She truly deserves the best for her kindness and prompt service with my situation.” – Maria


“I am just writing to let your office know how much I appreciate the patient portal for General Physician. The ease with which I can touch base with Dr. Charles and his staff makes my experience with this medical office wonderful. My questions are answered the same day, sometimes within the hour. Scheduling an appointment is a click away and accessing my lab results gives me such a feeling of involvement I've never had before. I wish every doctor’s office offered this.” – Jude


Have you had a positive experience with us? We’d enjoy hearing all about it. Contact us today.

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